News & Updates
June 8, 2021

Dear esteemed customers,

This is to inform you that all our branches will remain closed on Wednesday 9th June 2021 in commemoration of the National Heroes’ Day. Normal operations will resume on Thursday 10th June 2021.

We encourage you to access our services through the self-service channels; ATMs, Fastpay, Orient Mobile *200#, -Orient Online (,  Agency Banking and POS machines.

Kindly plan your banking accordingly.


June 1, 2021

Dear esteemed customers,

This is to inform you that all our branches will remain closed on Thursday 3rd June 2021 in commemoration of the Uganda Martyrs’ Day.

Normal operations will resume on Friday 4th June 2021.

We encourage you to access our services through the self-service channels; ATMs, Fastpay, Orient Mobile *200# Orient Online (, Agency Banking and POS machines.

Kindly plan your banking accordingly.


May 11, 2021

Dear esteemed customers,

Following the declaration of 12th May 2021 a public holiday by the Government of Uganda, all our branches will remain closed on the same day.

Normal operations will resume on the next working day.

We encourage you to access our services through the self-service channels below:·


  • Fastpay
  • Orient Mobile *200#
  • Orient Online( ·
  • Agency Banking
  • POS

Kindly plan your banking accordingly.

May 3, 2021

Nairobi/Kampala, 3rd May, 2021

I&M Holdings PLC has announced the majority acquisition of Orient Bank Limited (OBL) from 8 miles LLP and Morka Holdings Limited. OBL is the 12th largest bank and a licensed and established commercial bank in Uganda.  I&M Holdings PLC and Orient Bank Limited signed an agreement in July 2020 for I&M Holdings PLC to acquire 90 percent shareholding of the Ugandan entity. The acquisition was completed on 30th April 2021 after receiving the necessary approvals from the Central Bank of Kenya, Bank of Uganda, Capital Markets Authority of Kenya and the COMESA Competition Authority.

The move underscores I&M Group’s commitment to its growth and expansion strategy in Eastern Africa, where Uganda was the missing link in the Group’s strategic effort to set up its presence in all East African countries.  A key focus of this strategy is to seek opportunities to invest at a local and regional level enabling the Bank to serve the needs of all customers, while promoting trade flows within the region.  This development supports the Group’s Business Growth initiatives through diversification of revenue streams by entry into new markets and extension of its Corporate, Business, Personal Banking, as well as Treasury and Trade Finance solutions, to all its customers operating in Uganda.

I&M Group has made significant investments in its robust infrastructure as part of its digital transformation journey. Through this acquisition, OBL customers will now benefit from this technologically driven infrastructure, which will give them a wide suite of market driven financial solutions aimed at meeting their financial and lifestyle requirements.

Download attached press release for details.

April 22, 2021

Thursday 22nd April 2021

Our attention has been drawn to a misleading message circulating on social media about Orient Bank. Please disregard it, as it is untrue.

Below are the facts:

On 30th April 2021, Orient Bank will be closing 3 of its 17 branches. The three branches are; Mbarara, Gulu and Mbale. This is in line with the bank’s digital and optimisation strategy aimed at enhancing service experience for our customers. This process has been done in a transparent manner and with the relevant approvals from the Central Bank.

Customers whose accounts are domiciled in the three branches have been notified. All customer accounts remain operational without any disruption. Customers can continue to access Orient Bank’s services at our other 14 branches and through our digital channels; Fastpay, Orient Mobile *200#, online banking and agency banking.

We remain committed to offering excellent financial services to all our customers.


Stay safe


April 1, 2021

Dear esteemed customers,

This is to inform you that we have revised our banking hours effective Thursday 1st April 2021 as below:-

Monday – Friday 8:30am – 4:00pm 8:30am – 5:00pm
Saturday 9:00am – 1:00pm 9:00am – 2:00pm
Sunday Closed Closed


All our ATMs remain operational 24/7.

Kindly plan your banking accordingly.


March 18, 2021

Dear esteemed customers,

This is to inform you that the branches below will be permanently closed effective 30th April 2021.

  • Mbarara Branch located at Plot 73, High Street, Mbarara
  • Mbale Branch located at Plot 3 Naboa Road, Mbale
  • Gulu Branch located at Plot 15 Lamho Building Awere road, Gulu

We encourage our customers whose accounts are domiciled at these branches to continue accessing our services through the following channels;

  • Authorized bank agents where you see the Agent Banking Company handshake logo
  • All Visa and Interswitch enabled ATMs
  • Mobile Banking using *200#
  • Online Banking (
  • Fastpay app

For further information, please call 0800144551 (toll-free) or WhatsApp on +256701144551.

We apologise for any inconveniences caused.


March 5, 2021

Dear esteemed customers,

This is to inform you that all our branches will be closed on Monday 8th March 2021 in celebration of the International Women’s Day.

Normal operations will resume on Tuesday 9th March 2021.

As an alternative, we encourage you to use our digital channels; Fastpay, Mobile Banking, Internet Banking and ATMs.

Kindly plan your banking accordingly.


December 10, 2020

The Bank has selected used items for disposal. This is to invite interested bidders to participate in the public auction that is scheduled for Saturday, 12th December, 2020 at the Orient Bank Warehouse on 3rd Street Industrial area near UMEME at 10:00am. Sale shall be conducted on “As is where is” basis. For any further inquiries, Please call +256 417 719107 or +256 417719142.

November 23, 2020

This is to inform all our customers whose accounts have remained inactive for more than 2 years, that the accounts have been categorised as dormant as per the Bank Terms and Conditions and the unclaimed balances will be treated in accordance with the Financial Institutions Act 2004.

Please visit any of our branches or call our contact centre on 0800144551 (Toll-free), WhatsApp; 0701144551 or email; to check the status of your account and avoid inconveniences from restrictions on dormant accounts.

Additionally, customers whose accounts are categorised as below are expected to visit our branches or reach out to our contact centre to regularize their accounts;

–  Accounts not updated

–  Overdrawn accounts

The Bank will proceed to close the accounts that have not been regularized after 14 days from the date of this notice.

Stay safe


September 17, 2020

Orient Bank Limited is a financial institution licensed and supervised by Bank of Uganda under tier 1 Financial Institutions (FIs) category.

Orient Bank is inviting interested and potential vendors to be shortlisted for the provision of supplies, services and works for the financial years 2021 – 2023

Bidders can send an email request for a softcopy of the bid document on with proof of payment.

Payment procedures

Prospective bidders shall pay a non-refundable fee of UGX 100,000 per document

Payments shall be made to below account details from any of the Orient Bank Branches

Account Name      :  SUNDRY CREDITORS – PROVN

Account Number:     11730719010101

Currency                :    UGX

Ensure the deposit slip/transfer indicate clearly the full names of the bidder or applicant

Submission procedures and deadline for receipt of application.

Applications must be hand delivered to the address below:-

The Administration Unit

Orient Bank Limited

Plot 6/6A Kampala Road

P O. Box 3072



Application for prequalification must be received before Wednesday 30th September, 2020 3PM East African Time.

Attached is a list of the required services, supplies and works.

Note: All documents without proper proof of payment of the above non-refundable fee shall not be evaluated.

Orient Bank Limited reserves the right to accept or reject any applicants.


September 10, 2020

Orient Bank has today rewarded five entrepreneurs with Ugx. 60 million to help them grow their businesses. The winners have been part of the Orient Business Academy season three. The event was presided over by Orient Bank’s MD Kumaran Pather, the Principal, Makerere University Business School, Prof. Waswa Balunywa and Dr. Diana Ntamu, the Director, MUBS Entrepreneurship, Innovation and Incubation Centre.

The winners include One Lamp Uganda Limited, Label It Enterprises, Blue Atlantiva, Precision Africa and

The Orient Business Academy is a Corporate Social Responsibility program that is aimed at facilitating small business owners with financial literacy and business management skills to enable their businesses thrive in the competitive business environment. The program is Orient Bank’s flagship social investment and is run in partnership with Makerere Business School – Entrepreneurship Centre (MUBS-EC). It involves five phases i.e. launch/call for entries, admission, trainings, business growth plans competition and awarding of winners.



September 9, 2020

Dear Esteemed Customers,

This is to inform you that our Base Lending Rate for Uganda Shillings facilities will change from 20.5% to 19.6% effective 9th October 2020.

This will apply to both new and existing loan facilities.

Thank you for choosing Orient Bank.


August 28, 2020

Dear esteemed customers,

Following the declaration of the National Prayer Day by the President of the Republic of Uganda, all our branches will be closed on Saturday 29th August 2020. Our ATMs will remain operational. We encourage you to use our digital channels. Normal operations will resume on Monday 31st August 2020.


July 23, 2020

Dear Customer,

This is to inform you that we have revised our banking hours. Effective Friday 24th July 2020, all operational branches will open from 8:30am to 4:00pm Monday to Friday, 9:00am to 1:00pm on Saturday and remain closed on Sunday.

All our ATMs remain operational.

Kindly plan your banking accordingly.


Dear Customer,

This is to inform you that our Kikuubo Branch located at Grand Corner Arcade level 5 will re-open effective 24th July 2020 from 8:30am to 4:00pm Monday to Friday, 9:00am to 1:00pm on Saturday and remain closed on Sunday.

Other operational branches include: Main branch, Kololo, Acacia, Entebbe Airport, Ntinda, Bweyogerere, Kawempe, Kabalagala, Entebbe Town, William Street, Mbarara, Gulu, Jinja, Mbale, Arua, Kisekka, Katwe, Makerere and Garden City.

All our ATMs are operational.


On 17th July 2020, the Shareholders of Orient Bank Limited (‘the Bank’) entered into an agreement with I&M Holdings PLC for the sale of 90% of the issued share capital of the Bank. The transaction is subject to conditions including regulatory approvals from the Bank of Uganda, Central Bank of Kenya, and Capital Markets Authority of Kenya.

Upon completion of the transaction, the remaining 10% shareholding shall be held by Dr. Ketan Morjaria (a founding member of Orient Bank) and Mr. Alemayehu Fisseha.  Subject to receipt of regulatory approval, Dr. Ketan Morjaria shall continue to be a member of the Board of Directors of the Bank.

The Bank’s Board and Management wish to advise the public that the proposed transaction is entered into, as part of the Bank’s growth strategy aimed at becoming a leading player in Uganda’s banking industry and part of a strong and growing regional banking group.

We wish to reassure all our customers and other stakeholders that the Bank will continue to operate as normal whilst the process of obtaining regulatory approval is ongoing.




June 23, 2020

To all our esteemed customers, kindly note that effective 1st August 2020, the following branches will be merged to serve you better. #StaySafe #ThinkPossibilities #OrientBank

June 19, 2020

To all our esteemed customers, kindly note that our Kisekka, Katwe, Makerere and Garden City branches will re-open effective Monday 22nd-06-2020 from 9am to 2pm. Please note that allk our operational branches are open Monday to Friday and closed Saturday and Sunday. #ThinkPossibilities #OrientBank

May 27, 2020

To all our esteemed customers, kindly note that we have revised our working hours. Select branches to open at 9:00am and close at 2:00pm effective today Wednesday 27th May. #Staysafe #ThinkPossibilities #OrientBank

April 25, 2020

To all our esteemed customers, kindly note that our Acacia Mall and Ntinda branches will be reopened effective Monday, 27th April 2020. The indicated branches below are open Monday to Friday, 9am to 3pm and are closed on Saturday and Sunday. Keep safe. #ThinkPossibilities #OrientBank

April 1, 2020

To all our esteemed customers, kindly note that we have updated our temporarily closed branches and open branches list as indicated below in order to serve you better and manage the spread of coronavirus. We regret any inconvenience caused. Stay safe. #ThinkPossibilities #OrientBank

To all our esteemed customers, kindly note that the branches indicated below are open from today Wednesday, 1st April 2020, 9am to 3pm. As an alternative to cash and branch visits, we encourage you to use our alternative digital banking channels. Keep safe. #ThinkPossibilities #OrientBank

March 27, 2020

To all our esteemed customers, kindly note that we have temporarily closed some of our branches as indicated below in order to manage the spread of #COVID19. However, some branches will be open as indicated below to serve you. We regret any inconvenience caused and encourage you to follow the Ministry of health guidelines to prevent the spread of coronavirus. #ThinkPossibilities #OrientBank

February 12, 2020

Dear Customer,

In fulfilment of Bank of Uganda and Deposit Protection Fund guidelines, kindly update your account details before February 20th 2020.

Visit the nearest Orient Bank branch with the following:

  • A copy of your National ID (for Ugandans only)
  • A copy of your passport, work permit and proof of residence or copy of refugee registration documents issued by Ugandan Government( for non-Ugandans)
  • An alternative account in any financial institution regulated by BOU or a mobile money enabled telephone number.

You can also send scanned copies to or WhatsApp on 0701 144 551

October 15, 2019

UnionPay Cards are now accepted at all ATMs and POS terminals of Orient Bank.
“This is yet another demonstration of our commitment to anticipate and meet our customer needs through technology, innovation  and partnership. Uganda and China enjoy a robust trading relationship which relies greatly on each country’s integration into the global financial system if ease doing of business is to be attained,” Darshana Bhatia, Orient Bank ED. #ThinkPossibilities #OrientBank

October 7, 2019

Congratulations to the successful Orient Business Academy candidates. Training starts this Saturday 12th October 2019 8:30am to 1:00pm at Orient Corporate Centre, Nyonyi Gardens.


October 3, 2019

This is to notify our customers with dormant accounts to visit any Orient Bank Branch with supporting documentation to regularise them within two weeks of this notice.

For more information please contact our 24hr Customer Service team on 0800 144 551 (Toll free.)

July 24, 2019

Today we unveiled a combined Medical and Life Insurance cover dubbed MediLife, a first of its kind in the market, in partnership with the world’s oldest, largest and strongest insurance company, Prudential and Uganda’s leading Health Membership Organization, International Air Ambulance (IAA).

“The purpose of the Medilife insurance cover is to lessen the burden on our customers who have people they care for, enabling them to save more while ensuring that their dependants have access to the best medical facilities in the country at only 59,000/= per month,” MD Julius Kakeeto.

To sign up for Orient Medilife visit any Orient Bank branch, whatsApp us on 0701144551 or call 0800144551 for more details.

June 12, 2019

Today we launched the Orient Business Academy as part of our CSR programme. The Business Academy will run for 10 weeks facilitated by Makerere University Business School.

Participants will compete for UGX 60m cash prize for business development. To qualify for the Orient Business Academy, any small business that has been in operation for between 1 and 3 years (12 to 36 months) and has an annual turnover of less than UGX 120 million is eligible to participate in the Orient Business Academy.

Interested persons are required to submit a duly completed registration form, with a registration certificate, a copy of a valid identity card and 1 passport photo to Orient Bank by 11th July 2019.

June 22, 2018


Thursday, June 21, 2018

Orient Bank celebrates 25 years with FastPay Mobile App launch

Orient Bank Uganda Limited has today celebrated 25 years of banking excellence in Uganda by launching a revolutionary mobile banking application FastPay. The mobile banking application launched by the Governor Bank of Uganda Emmanuel Tumusiime Mutebile allows convenient account opening from wherever one is with just a mobile phone and a national ID.

Speaking at the celebrations, Bank of Uganda Governor said; “To succeed in today’s competitive environment Banks must harness the power of innovaton in providing financial services needed by businness and in this regard Orient Bank has actively designed customer focused products and services in order to achieve compettiive advantages. I congratulate the Bank”.

July 12, 2017

Bweyogerere Branch was officially opened on Tuesday 11th July 2017 by Mrs. Justine Bagyenda, the Executive Director Supervision, Bank of Uganda who urged consumers to demand for their rights when they access financial services from any financial institution. The event was graced the Orient Leadership Team led by  Managing Director Orient Bank, LCIII Chairperson & Town Clerk Kiira Municipality.


April 24, 2017

The Orient Bank Business Academy season one was concluded on Thursday 20th April 2017 with a graduation ceremony that was presided over by the Deputy Governor Bank of Uganda Dr. Louis Kasekende.


As part of the training, the small businesses were tasked to come up with growth plans for their businesses. The 5 businesses with the best growth plans were to win funding of up to UGX 30 million depending on the feasibility of their plans & their business needs.


2ambale, an e-commerce business, emerged the best student of the Orient Business Academy after developing the best business growth plan and was awarded 20 million shillings by the bank to grow their business.

Elma Foods, emerged second and were awarded 10 million shillings to grow their business.

Other businesses that were awarded funding were Happy Bee Honey, Mutundwe Chalk Factory and African Culture Leather Factory who walked away with 5 million shillings each.

September 5, 2016

 Orient Bank has launched a business academy to provide Micro and Small Enterprises with business management training and financial support to enable them grow and contribute to Uganda’s job creation and economic development.  Speaking at the launch of the academy, Orient Bank MD, Julius Kakeeto noted that although Uganda has the highest levels of entrepreneurship in the world, it also has one of the highest business failure rates with most business start-ups dying within 5 years. The Chief Guest at the launch was the Deputy Governor, Bank of Uganda, Dr. Louis Kasekende who commended Orient Bank for the initiative saying that SMEs are an engine of economic growth and must be supported by both government and the private sector. The academy that is being run in partnership with the Makerere University Business School (MUBS) – Entrepreneurship Centre will train 20 to 30 Micro and Small Businesses and provide business growth funding of up to 30 million shillings. Dr. Moses Muhwezi, the Deputy Principal, MUBS was also at the launch and he welcomed the partnership with Orient Bank.

Applications to the Orient Business Academy run from 5th to 23rd September at any Orient Bank branch in Kampala and Wakiso.


February 28, 2015

The Old Guard and one of  the founders of Orient bank, Ketan Morjaria, has taken back stake at the bank under the founder’s consortium.

Orient Bank has recently under gone a divestiture process which has lead to the exit of 80 % majority shareholders, Keystone Bank Limited and the entrance of New Shareholders under the founder’s consortium