Customer Care

Welcome to Orient Bank Customer Care Unit. Our aim is to provide the highest level of service to our customers.

Customer Service

However, if at any stage we do not meet your expectations we would like to hear from you. Our promise to you is to resolve the issue quickly and to your satisfaction.

The Customer Care Unit will try to answer your query straight away. However, where the issue is complex, it may be necessary to refer you to the responsible units, which will add to the time taken.

Talk to us

By Phone: +256 417 719 100/228 or Toll Free: 0800144551 (open 24 hrs)
Lines Open: Mon-Fri 8.30am-5.30pm, Sat 9.00am-12.00pm
Email: mail@orient-bank.com

In Writing:

Customer Service Department
Orient Bank Limited
P.O Box 3072
Kampala

We commit to:

• Make it easy for you to complain
• Listen to and understand your views
• Apologize
• Solve your problem as quickly as possible

If you are not happy with any of our products, please feel free to contact us through the contacts above.