However, if at any stage we do not meet your expectations we would like to hear from you. Our promise to you is to resolve the issue quickly and to your satisfaction.
The Customer Care Unit will try to answer your query straight away. However, where the issue is complex, it may be necessary to refer you to the responsible units, which will add to the time taken.
Talk to us
Over the telephone: 0414 236012/3/4/5
From abroad: +256(0)414 236012/3/4/5
Lines Open: Mon-Fri 8.30am-5.30pm, Sat 9.00am-12.00pm
Email: custserv@orient-bank.com
In Writing:
Customer Service Department
Orient Bank Limited
P.O Box 3072
Kampala
You can also use our Suggestion Box on the Main Page.
We commit to:
- Make it easy for you to complain
- Listen to and understand your views
- Apologize
- Solve your problem as quickly as possible
If you are not happy with any of our products, please feel free to contact us through the contacts above.
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